Due to higher than normal order volume, packages may experience shipping delays. We thank you for your patience.

Customer Service

For any issues or inquiries regarding your order including order status, returns and exchanges, and product information, please contact us:

By Phone


Monday-Friday · 8:00am - 8:00pm EST

Saturday-Sunday · 9:00am - 5:00pm EST

By Mail

Serious Cigars

2589 Eric Lane

Burlington, NC 27215

Phone Orders


Monday - Friday · 8:00am -9:00pm EST

Saturday - Sunday · 9:00am - 5:00pm EST

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