Due to higher than normal order volume and weather related carrier delays, packages may experience shipping delays.

Due to current external events, we are experiencing longer than usual hold times to reach a Customer Service Team member, but we are here to help. We also invite you to visit USPS.com or UPS.com to track your order or to anticipate any courier-related shipping delays. Our priority is getting your order placed and package to you as quickly as possible. However due to certain limitations you might expect processing delays up to 5 business days. Thank you for your continued loyalty and understanding.

Customer Service

For any issues or inquiries regarding your order including order status, returns and exchanges, and product information, please contact us:

By Phone


Monday-Friday · 8:00am - 8:00pm EST

Saturday-Sunday · 9:00am - 5:00pm EST


By Mail

Serious Cigars

2589 Eric Lane

Burlington, NC 27215

Phone Orders


Monday - Friday · 8:00am -9:00pm EST

Saturday - Sunday · 9:00am - 5:00pm EST


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