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Policies and Procedures

 

Tobacco and Sales Taxes

Remittance of both State Tobacco and State Sales taxes are the responsibility of the customer. SeriousCigars.com does not collect or pay these taxes for you. This applies to all customers except those in the state of Texas.
 


Packing

All of our cigars are handled with the utmost care. We take pride in knowing that when you receive your order the products will be in great condition and ready to smoke. Each order is double checked for accuracy and quality. Each order is packed in an air tight bag with a Humidipak (if available), a heavy duty box and finally surrounded with cushioning packing materials. We open many full box orders before shipment to check for quality and we, of course, leave all insert type material in the box for the customer.
 


Shipping

  • All orders placed by 3:00 pm ET, Monday-Saturday, will be shipped that day.
  • Oversized shipments weighing more than 10 lbs. may take up to 5 business days for standard delivery.
  • Currently, Serious Cigars does not ship outside of the US or its territories, except for APO addresses.
  • All orders sent to a PO box must be shipped via a USPS method.
  • All orders sent to a US military base must be shipped via USPS Priority Mail.
  • All North Carolina orders containing tobacco products are subject to current tobacco laws and taxes, which will automatically be added to your invoice. Remittance of taxes on orders shipped outside of North Carolina is the responsibility of the purchaser.
  • All orders sent to Arkansas, California, Colorado, Delaware, Idaho, Indiana, Louisiana, Maine, Michigan, Montana, Oregon, Utah, Vermont, Washington and Wisconsin must be shipped via a USPS method.
  • Flammable/hazardous items must be shipped UPS Ground.
  • UPS business days do NOT include Saturdays, Sundays, or holidays.
  • USPS business days do NOT include Sundays or holidays.
  • All shipments Freight on Board (FOB) Burlington, NC. Risk of loss is on the Purchaser during transport and shipment. Title to, and ownership of all goods passes from Seller to the Purchaser in Burlington, North Carolina, and the Purchaser takes all responsibility for the shipment. By arranging for transportation of the goods, Seller is providing a service to, and acting on behalf of Purchaser. By utilizing this service from Seller, Purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation, and delivery of the goods. The Purchaser represents that he/she is of lawful age and has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of the goods and is legally entitled to take quantities ordered.
  • After three unsuccessful delivery attempts, UPS will return your package to Serious Cigars. All return freight charges will be passed on to the consumer.

Our current Shipping charges are as follows:
SubTotal of Order Shipping Charges
up to $30.00 $5.00
up to $60.00 $5.50
up to $100.00 $6.00
up to $150.00 $6.50
up to $200.00 $7.00
up to $250.00 $7.50
over $250.00 $8.00


You may also upgrade to Next Day Air (UPS) for an additional $13.00.  This is Next Business Day.
Saturday Delivery will be charged an additional $12.50, for a total of $25.50.


Returns/Refunds

While we strive to offer only the finest smokes available, customers tastes vary, therefore SeriousCigars.com can not guarantee that you will absolutely love every smoke that you purchase from us. If you are ever unsatisfied with any cigar, for whatever reason, simply contact us within five (5) business days after receipt of the cigars and we will instruct you on how to return the un-smoked cigars to us for credit or a refund.

In the rare and unfortunate instance the box arrives damaged, please note the damage with UPS and notify us by email as soon as possible. We will replace damaged goods immediately.
 

No Selling To Minors

In accordance with United States Tobacco laws, Serious Cigars will not sell products (cigars) to minors. All orders shall be sent via United Parcel Service or Federal Express and will require an adult (18 years or older) to sign for the package. Please do not attempt to order any products if you are under age 18. We can not refund the shipping charges if the package is returned due to no signature.
 

Privacy Policy

SeriousCigars.com respects the privacy of its customers and visitors. We will not provide any outside firms with any personal information. We do however reserve the right to provide generic information to our users and manufacturers to help them understand the consumer better. For example: we may tell a manufacturer that we sell more Natural wrapper cigars than Maduro wrapper cigars, but not tell them who our customer is.

If you have any questions about this or any policy please contact us via email at - Webmaster